PANTA CHIMICA SRL was created with the aim of making the largest Italian online store of supplies for the sector available to cleaning professionals. The purchase of cleaning equipment and machines can be complex: through our online store you can choose the ideal ones from a catalog of over 10,000 items.
PANTA CHIMICA SRL over the years has selected only quality equipment whose reliability has been proven over time. Indeed, all equipment, machinery and products is chosen and proposed to our customers for the best quality / price ratio.
Delivery times are indicated generically in the product sheet, or specified in the estimate. Since the products are subject to stock availability or from the manufacturer, these times, although indicative, are not binding for PANTA CHIMICA SRL. Once the order has been placed, we will notify you in any case of the delivery date. Delivery times are always calculated starting from the day of payment.
General conditions of sale and purchase
The publication of the products on our site constitutes an invitation to the customer to formulate a purchase proposal and this proposal will have contractual value, once formulated it will entail complete knowledge and acceptance of the conditions present in the regulation set out below. The contract will be considered concluded with acceptance of the proposal by PANTA CHIMICA SRL.
PANTA CHIMICA SRL has the right not to accept the proposal without any obligation to the customer who made it. The site offers products for sale both to users who can be defined as “final consumers” and to subjects with a VAT number.
The images of the multimedia catalog, accompanying the technical data sheet of the products, may not be perfectly representative of their characteristics, as the producers have the possibility to implement improvements to the product at any time without prior notice.
The actual finishes of the variants indicated in the product sheets may differ slightly in tone due to the video settings used by the customer.
Acceptance of sales conditions and general terms
The contract stipulated between PANTA CHIMICA SRL and the Customer must be considered concluded with the acceptance of the order by PANTA CHIMICA SRL. This acceptance is considered tacit, unless otherwise communicated in any way to the Customer after verification of the order by PANTA CHIMICA SRL. By placing an order online, by telephone or e-mail, the Customer declares to have read and fully accept the general conditions of sale and payment transcribed below.
The customer must keep these general conditions of sale (in compliance with the provisions of articles 50 and following of Legislative Decree 206/05) by printing a copy or saving it electronically.
The customer can purchase the products sold in the electronic catalog present on the website www.pantachimica.com, as described in the relative technical information sheets or in the communications via email, also following contacts with PANTA CHIMICA SRL sales staff, who may send the customer customized quotes, including sales prices, transport prices, payment methods, items in order, delivery address and corresponding VAT.
Once the payment has been received from the Customer, PANTA CHIMICA SRL will start the phases relating to the production / shipment of the goods.
Any notice of non-acceptance of the order due to unavailability of the product and / or delivery times longer than those indicated in the quote / product sheet, will be promptly communicated to the customer, by telephone or by e-mail. In such cases, the Customer may, alternatively, change the product, wait for availability in the new times communicated or cancel the order by requesting a refund for any amount already paid.
Any right of the Customer to compensation for damages is excluded, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or things, caused by the non-acceptance, even partial, of an order.
Any changes to already confirmed orders cannot be guaranteed and will eventually be authorized by PANTA CHIMICA SRL based on the progress of production.
Shipping and delivery
Purchases made on www.pantachimica.com are delivered, via national couriers, to the delivery address indicated in the order.
During the order process, PANTA CHIMICA SRL issues a suitable accompanying document for the material shipped (Transport Document) while the invoice will be sent to the e-mail address previously communicated by the Customer. For the issuance of these documents, the information provided by the Customer at the time of the order is valid. After the invoice has been issued, it will not be possible to make changes to it.
The quote is without obligation and does not involve the conclusion of the order, unless after confirmation of the same and the transmission by PANTA CHIMICA SRL of the production orders to its suppliers.
The Customer can communicate any detail that he deems necessary for the courier to reach the place of delivery, by reporting in the order notes or by e-mail to email@example.com before shipping the goods from the manufacturers’ warehouses.
It is therefore advisable to enter a telephone number where you are always available.
Any storage costs, due to deliveries beyond the terms previously indicated (48 hours from telephone notice) or due to repeated lack of response by the customer to the contact attempts made by the courier to arrange the delivery, will be fully charged to the customer.
Standard delivery takes place on the street level.
The couriers make deliveries from Monday to Friday, during normal working hours regulated and indicated by them and cannot be syndicated by PANTA CHIMICA SRL.
No responsibility can be charged to PANTA CHIMICA SRL due to delays in delivery attributable to the carrier in charge.
The products are packed with resistant materials suitable to ensure optimal protection during transport.
In the case of receipt of goods that show evident tampering and / or breakage of the packaging, the customer must accept the goods with “SUBJECT TO CONTROL”, describing personally and in detail the damage on all copies of the courier’s delivery receipts.
Having ascertained the presence of damage caused by transport, the customer is required to report it to PANTA CHIMICA SRL within 5 (five) days of receipt of the goods by e-mail, complete with photographic documentation of the packaging and damaged goods.
The Customer who for any reason has not followed the aforementioned indications of this contract will not be able to claim any shortages or damages caused by the carrier.
PANTA CHIMICA SRL undertakes to respect the times indicated in the estimate, trying to anticipate them.
In each product sheet and estimate the times for the delivery of the goods to their destination are indicated, but they must not be considered by the Customer as binding towards the conclusion of the contract stipulated with PANTA CHIMICA SRL.
Delivery times can be checked at any time by the Customer with PANTA CHIMICA SRL operators by telephone or e-mail.
Any advances or delays in the delivery times indicated in the product sheet, in the estimate or provided by e-mail or telephone not identifiable at the time of the order, but only during the preparation or production phases of the same, will be promptly communicated as soon as the same PANTA CHIMICA SRL will become aware of it. In any case, they cannot be considered by the customer for claims for damages or compensation as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or things.
The prices shown in the product sheet of the items that can be ordered online or quoted and the relative transport costs are always excluding VAT.
By following the purchase path, the customer can select the following payment methods:
to. Credit card: in cases of purchase of goods with a credit card payment method, the credit card will be charged at the same time as the online transaction is concluded. PANTA CHIMICA SRL reserves the right to request additional information from the customer, such as identification documents and / or proving ownership of the credit card used. In the absence of the required documentation, PANTA CHIMICA SRL reserves the right not to accept the order.
b. PayPal: PayPal is one of the most used payment systems in the world. By choosing this method you can make the payment through your personal PayPal account at the same time as the conclusion of the transaction.
c. Advance bank transfer: the payment methods by advance bank transfer provide for the acceptance and validity of the order, only after payment has been made by the Customer and unequivocal receipt by PANTA CHIMICA SRL of the bank transfer. The data to make the transfer are communicated on the order confirmation page at the end of the online procedure or in the quote sent to the Customer. The purpose of the transfer must include the order number, name and surname of the person in the order and a copy of the accounting must be sent by email to firstname.lastname@example.org
The products sold by PANTA CHIMICA SRL are covered by a guarantee pursuant to Legislative Decree 206/05. The guarantee is valid for 12 months.
Pursuant to Legislative Decree 206/05, the guarantee applies to products with a lack of conformity, provided that the product itself has been used correctly in accordance with its intended use. In the event of a lack of conformity, PANTA CHIMICA SRL will send the spare parts necessary to restore the conformity of the product, at no cost to the customer. The labor costs necessary to restore the product will remain the responsibility of the final customer.
The Customer is required to check the goods and their functioning within 5 days of delivery.
The customer is required to keep the original packaging and all additional documentation of the products purchased until the product warranty terms expire.
PANTA CHIMICA SRL does not guarantee damage caused by incorrect use of the item.
If on unloading the goods there is obvious damage to the packaging, it is necessary:
EXPRESS A RESERVE: the package is accepted but before signing the document, the Customer must put the words “I accept with reserve right”, specifying as far as possible the damage found. Once the package has been opened and the damage has been assessed, it will be possible to be compensated quickly for the damage suffered.
REJECT DAMAGED GOODS: if it is not possible to accept the package with reserve or if the damage is still visible without having to open the package.
In any case, the Customer is required to report the damage within 3 days of delivery. Otherwise PANTA CHIMICA SRL will not be liable for any damage.
Right of withdrawal
In the presence of a customer-final consumer, the right of withdrawal can be exercised pursuant to articles 64 of the Legislative Decree 206/05.
To exercise this right, the Customer, within 14 days from the date of receipt of the goods, must send PANTA CHIMICA SRL a communication by registered letter with advance return receipt via e-mail to email@example.com declaring that he wishes to make use of the right of withdrawal and indicating the order number, invoice number, code and quantity of the items, if the withdrawal is partial (only in the case of the purchase of several items) or total and the bank details to obtain the refund transfer ( IBAN code of the invoice holder).
The goods must be returned intact in the original properly sealed packaging, complete in all its parts (including packaging, internal protections, external protection, wooden pallets and any documentation and accessory equipment: manuals, assembly equipment, etc.) to PANTA CHIMICA SRL by courier appointed by the customer.
The shipping costs for returning the goods are charged to the customer
PANTA CHIMICA SRL, after verifying the integrity of the goods, will proceed within 14 days from the return to the re-credit of the value of the product / s, withholding only the amount of shipping costs, additional services and any cash on delivery costs incurred for the delivery of the goods. at the Customer and indicated in the accompanying invoice.
The law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product.
The shipment for the return of the material, up to the confirmation of receipt in our warehouse, is under the complete responsibility of the Customer.
In case of damage to the goods during the return transport, PANTA CHIMICA SRL will notify the customer of the incident (within 5 working days from receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain reimbursement of the value of the asset (if insured); in this case the product will be made available to the customer for its return and at the same time will cancel the requests for withdrawal and therefore for a refund.
PANTA CHIMICA SRL is not responsible in any way for damage or theft / loss of goods returned by shipments not insured by the customer.
Upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging is excessively damaged, PANTA CHIMICA SRL will deduct the costs incurred for restoring them from the reimbursement due.
The right of withdrawal is totally lost, for lack of the essential integrity of the asset, in cases where PANTA CHIMICA SRL ascertains:
to. the non-diligent use of the asset that has compromised its integrity or the use of any consumables;
b. the lack of the external packaging and / or the original internal packaging;
c. the absence of integral elements of the product (accessories, screws, etc ….); d. damage to the product for reasons other than its transport.
In case of forfeiture of the right of withdrawal, the goods will remain at the headquarters of PANTA CHIMICA SRL available to the Customer for its collection at his expense.
The right of withdrawal is NOT exercisable in the case of purchases of customized products according to the indications requested by the Customer and for which finishes of colors or sample fabrics chosen or sent by the same have been made.
PANTA CHIMICA SRL
Loc. S. Maria Maddalena
Zona Ind.le Ponte d ‘Assi snc
06024 Gubbio (PG)